Frequently Asked Questions
Everything you need to know about your Skip Hop shopping experience.
What is your standard shipping policy?
We offer standard ground shipping on all orders within the continental US. Orders typically process within 1-2 business days, with delivery expected in 5-7 business days.
How can I return or exchange a product?
If you are not completely satisfied, you can return your items within 90 days of purchase. Items must be in new, unused condition with original packaging and tags attached.
Are your products BPA-free and safe for children?
Yes, safety is our top priority. All Skip Hop products meet or exceed applicable safety standards, including being BPA-free, Phthalate-free, and Lead-free.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.
How do I track my order?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery status.
Do you offer international shipping?
Currently, we ship to addresses within the United States and Canada. For other regions, please check our authorized international retail partners.